RETURNS & REFUNDS

 

We want you to be completely happy with your Montieri order. If something isn’t quite right, you can request a return within 28 days of receiving your order.

This policy applies to orders placed through Montieri and does not affect your statutory consumer rights.

 

RETURNS

 

To request a return, please use our online returns form within 28 days of receiving your order.

Once your return request has been approved, we will provide you with the return address and instructions for sending your item back to us.

Please do not send items back to Montieri without first registering your return.

For standard returns, the cost of returning the item is the responsibility of the customer. We do not charge an additional return or handling fee.

We strongly recommend using a tracked postal or courier service and retaining your proof of postage until your return has been completed.

 

RETURN CONDITION

 

Returned items should be in their original, resalable condition with all original Montieri tags attached.

Please take reasonable care when trying on your garments. Returns may be subject to a reduction in refund, where permitted by applicable law, if handling beyond what is reasonably necessary has reduced the value of the garment.

Items showing signs of wear or use beyond reasonable inspection, including stains, deodorant or makeup marks, strong perfume or aftershave, smoke odours, pet hair, washing or other damage, may not qualify for a full refund under our additional 28-day returns policy.

Original Montieri packaging is preferred but is not required. If you no longer have the original packaging, please use suitable secure packaging to ensure the garment is protected during transit.

Nothing in this section limits your statutory rights.

 

REFUNDS

 

Once your return has arrived, we will inspect the item and aim to process an approved refund within 5 working days.

Refunds will be issued to the original payment method used when placing the order.

Your bank or payment provider may require additional time for the refund to appear in your account after it has been processed.

Where applicable under consumer law, any standard outbound delivery charge due to be refunded will also be returned. Additional charges for an upgraded or express delivery service are not refundable beyond the cost of the standard delivery option where the law permits.

 

EXCHANGES

 

We currently do not offer direct exchanges.

If you would like a different size, colour or product, please return the original item for a refund and place a new order through our website.

This allows you to secure the replacement item immediately without waiting for your return to reach us.

 

SALE & DISCOUNTED ITEMS

 

Sale items follow the same 28-day returns policy as full-price items.

Items purchased using a discount code may also be returned. Any refund will be based on the amount actually paid for the returned item.

 

PROMOTIONAL OFFERS

 

Where an order qualifies for a multi-buy, bundle or other conditional promotion and part of that order is subsequently returned, the promotion may be recalculated based on the items retained.

Your refund will reflect the revised value of the order after any promotional conditions are reapplied, to the extent permitted by applicable law.

FAULTY, DAMAGED OR INCORRECT ITEMS

 

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Where appropriate, Montieri will cover the reasonable cost of returning the item and provide the remedy to which you are entitled.

Faulty or incorrectly supplied goods are treated separately from ordinary change-of-mind returns, and this Returns Policy does not limit any rights or remedies available to you under applicable consumer law.

 

RETURN SHIPPING

 

For ordinary change-of-mind returns, customers are responsible for arranging and paying for return postage.

We strongly recommend using a tracked service. Please retain your tracking information and proof of postage until your return has been received and processed.

Where Montieri provides or arranges return shipping for a faulty, damaged or incorrectly supplied item, we will provide the appropriate instructions.

 

DELIVERY

 

Montieri currently delivers to the Republic of Ireland and the United Kingdom.

Delivery charges are calculated at checkout, with free standard delivery on orders of €99 or more, subject to the delivery options and territories displayed at checkout.

 

QUESTIONS ABOUT A RETURN?

 

If you have any questions about your return, please contact our customer service team and include your order number so we can assist you as quickly as possible.